Join our Team

Career Opportunities

>>Customer Success Manager
Customer Success Manager 2018-06-29T09:23:48+00:00

Opening: Customer Success Manager

Location: Sunnyvale, CA

The Customer Success Manager is an energetic customer facing professional who will engage, retain and drive our customers understanding of existing and new product offerings as well as the growing cognitive procurement space. The Customer Success Manager assists in the post-sales lifecycle for LevaData portfolio of customers, serving as a trusted advisor for each customer in optimizing their strategic sourcing process via LevaData sourced market intelligence, cognitive procurement insights, and best practices.

The ideal candidate will be as passionate about LevaData solutions as they are about providing an exceptional experience for every customer. As the voice of the Customer at LevaData, we expect our Customer Success Managers to be active listeners but also strategic thinkers who understand that wearing both the company and the customer hat equate to success for both.

We work hard to maintain our fast-paced, motivated, and well-balanced culture. As a rapidly growing company, opportunities for internal growth and career development are plentiful.

Responsibilities:

  • Act as a trusted advisor, thought leader, and subject matter expert to customers and partners, both internally and externally.
  • Develop and maintain a deep understanding of customers value realization opportunities, and steer program activities to align with those initiatives
  • Ability to handle stressful customer situations and work through roadblocks and issues and escalations in a reliable fashion
  • Proactively work directly with enterprise business customers, typically Supply Chain, Procurement, Engineering, and
  • Manufacturing departments, interacting with various levels of individuals ranging from Directors to C-level depending on the company.
  • Partner and work very closely with Sales to manage customers success metrics and expectations, monitor and measure customer satisfaction, succinctly communicate ROI, and ensure customer growth and renewal within the LevaData product suite
  • Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams
  • Analyze and monitor customer data to draw insights and optimizations with the goal of communicating those findings to the customers as well as adjust negotiation strategies for greater savings in future sourcing events.
  • Keep all customer needs, questions, contact information, and actions up-to-date; any account issues are resolved quickly utilizing resources from across the LevaData team

Specific Hiring Characteristics/Targets:

  • Strong empathy for customers and their success
  • Comfortable dealing with a global customer base and interacting in a multicultural environment
  • Proactive, positive, self-starter, and team player with a love of continually improving the processes around you
  • Ability to work in team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function
  • Capability to communicate solution capabilities effectively and clearly both cross-functionally (sales, product, marketing) and externally (customers) over multiple mediums
  • Track record of working in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer’s return on investment with your services
  • Excellent presentation and meeting facilitation skills including small to medium groups
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high-level customer satisfaction and retention in a fast-paced environment

Requirements:

  • Bachelor Degree or equivalent work experience
  • 3-5 years of experience in B2B environments with preference for customer success, account management, sales or consulting background
  • Ability to change priorities & direction quickly as customers and company requires
  • Experience with SaaS and other Enterprise Software implementations a plus
  • Comfortable dealing with a global customer base and interacting in a multicultural environment
  • Very Strong Program Management skills
  • Strong relationship builder up and down management chain, from tactical to Sr. leadership
  • Consulting experience preferred
  • Change Management skills key to the role
  • Digital Transformation

Why LevaData:

  • Work with purpose – join us in transforming strategic sourcing and procurement with the adoption of latest technologies including AI, advanced analytics, and syndicated market intelligence
  • Equity in an early stage startup
  • Sunny & peaceful Sunnyvale offices
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Free parking

LevaData is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. LevaData is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

To apply, submit cover letter and resume to careers@levadata.com.